Privacy Policy

RSA Hawthorn is committed to protecting the privacy of your personal information. This statement explains how we handle your personal information.  This statement only applies to personal information maintained by Hawthorn RSA and does not provide any advice on how data will be maintained or used by Government Agencies that have access to this data. You are advised to contact the relevant government agency for a copy of their privacy policy. The use of the words ‘we’ and ‘us’ in this document refer to RSA Hawthorn

 

YOUR PERSONAL INFORMATION 

In order to provide you with training, employment and associated services, we may need to collect personal information such as your name, address, work history, qualifications, job seeker identification number, government benefit card, etc.

If you decline to provide your personal information, we may not be able to:

  • Provide the product or service you requested, or 
  • Enter into a business relationship with you. ​

COLLECTION OF PERSONAL INFORMATION 

Personal information will only be collected in relation to the provision of training services and the operation of the Registered Training Organisation.
Where services are provided on behalf of a Commonwealth and/or State Government Department, we may collect personal information from such government departments and agencies. We may also need to collect relevant personal information from other third parties with or without your direct involvement or consent, such as an employer however this will not include sensitive information. 

 

USE AND DISCLOSURE 

We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes of operating the Registered Training Organisation.
We will only disclose personal information to a third party where one or more of the following apply:

  • You have given consent (verbal or written)

  • It is authorised or required by law, or necessary for enforcement of law 

  • It will protect the rights, property or personal safety of another person

  • The assets and operations of the RTO business are transferred 

ACCESS TO PERSONAL INFORMATION 

You can access the personal information we hold on you, except when government legislation requires or authorises the refusal of access.
To access your personal information, you will need to contact Student Administration in writing and specify the type/s of information you wish to view. You will be required to provide proof of identification in person to view the information. 

 

STORAGE & SECURITY 

We will take reasonable steps to maintain the privacy and security of personal information. We ensure this by having such security measures as: 

  • storing electronic information on a secure server with restricted access 
  • storing paper-based documents securely on our premises 

​We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer required for any purpose. 

 

RESOLVING PRIVACY CONCERNS 

If you wish to raise a concern about a privacy matter you should contact the Student Administration department.